Terms And Conditions Of Use

Ordering
Estimates and Quotes: All goods must be ordered from the Supplier in writing. No price guides on the website, estimates or quotes made verbally or in writing by our sales team will be seen as an official order until such time that an official order has been received and acknowledged by the Supplier.
Orders: By placing an official order, the Customer adheres to the terms and conditions stated on the Company’s website and is thus bound to said terms and conditions until such time that an order has run its full course.
Cancellations: Orders that are placed by the Customer is seen as official once acknowledged by the Supplier. Cancellations of orders are to be made in writing and all cancellations are subject to a fee chargeable for any cost incurred by the Supplier for work carried out before written cancellation is received and acknowledged by the Supplier.

Art Work and Designs
Quality: The quality of the printed product supplied by the Supplier will reflect the quality of the art work for said product as supplied by the Customer. The Customer consents that any art work submitted to the Supplier is accurate and free of error. The Supplier can not be held responsible for errors or mistakes in the art work on a printed product, if the final art work proof has been approved and signed off by the Customer.
Accuracy of printed colour: The colour of an original art work is only to act as a guide for the printed colour. There is no guarantee of a precise match. To view an actual print, a pre production sample can be ordered.
Proofs: No product can continue into print without an approved art work proof that is signed by the Customer.
Extra art work fees: It is the Supplier’s right to charge a suitable extra fee for rendering unsuitable art work –due to incorrect format, poor quality or incompleteness- at an amount that is fair and just.

Lead Times and Delivery
Delivery dates: Any and all dates set by the Supplier for an intended delivery of samples, plain or printed products, shall only act as an estimate. If the Customer requires the products ordered for a specific date, the Supplier will attempt to deliver products by the requested date or as close as possible. In all cases, a reasonable and sometimes fixed lead time is required for the delivery of products. Lead times are estimated in working days only. Working days excludes all Bank Holidays and Weekends.
Express orders: In the case of a Customer requiring products in a shorter amount of time is deemed reasonable by the Supplier, the products can be ordered on a rush order. In these cases, a surcharge is applicable as set by the Supplier.
Delays by the Customer: The Supplier will not be held responsible for any delays caused by the Customer or the agency that represents the Customer. Delivery will be withheld if full payment by the Customer has not cleared.
Delivery of more than one product: The Supplier has the right to deliver two or more products to the Customer at different times as these product lead times dictate.
Non-delivery: The Supplier is not responsible for the on-time delivery of products if the Customer was not present to receive the products at the discussed time and date of initial delivery. All deliveries require a delivery signature by the recipient.

Risk / Title
Possession: The products remain the legal property of the Supplier until such time that the Customer has paid for the order in full, and when all funds have cleared. When the goods are delivered and full payment has been received, the products become the property of the Customer. When title has been passed, so has risk.

Pricing and Cost
Quotes: All quotes are an estimate only. The Supplier has the right to amend any and all quotes before an official order is accepted by the Supplier. Quotes do not automatically include the cost of art work redraws, carriage or extra set up charges
VAT: All prices are exclusive of value added tax.

Payment
Currency: Quotes on the website and made by the Supplier are all in pounds Stirling unless otherwise stated.
Payment: Payment can be made by cheque, credit card (Excluding American Express) or BACS. Only when all funds have cleared will the product be seen as paid in full. The Customer shall pay in full without any deduction, counterclaim, and discount or otherwise.

Quantity
Minimum order: The Supplier has the right to set a minimum order amount. If the Customer requires an amount of products that are less than the minimum as set by the Supplier, the Supplier is rightfully authorised to add a small-order charge to the amount quoted to the Customer.
Overs and unders: The Supplier has the right to supply products with a 10% variation over or under quantity than is stated in the official order.

Samples
The Company reserves the right to charge for any and all samples requested by the Customer. Delivery of samples does not guarantee sufficient stock of sample item.

Force Majeure
Unforeseen events: In the case of unforeseen events that are out of the Supplier’s control, the Supplier will not be held responsible for the late delivery, non-delivery or unavailability of products. These unforeseen events out of the Supplier’s control includes, without limitation, acts of God, national or international emergencies, terrorism, protest and riots, fire, explosion, inadequate availability of sufficient supplies, faulty machinery or natural disasters or human tragedies.